TV-Related Social Media Use Is Primarily Driven by Functional, Communal and Playful Factors, According to New Multi-Country Research from Viacom
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The multi-country study involved social media diaries in the U.S., as well as online communities in the U.S.,
"Our objective with this research was not only to understand what drives our audiences to social media, but also to see how their social media activity impacts viewing behaviors," said
Viewers engage in an average of 10 TV-related activities on social media platforms on a weekly basis, including: interacting with friends and fans (72%); following/liking a TV show (57%); sharing or recommending (61%); watching full clips and trailers (61%); searching for info and show schedules (66%); and gaming or signing up for freebies (49%). Out of 24 social media activities tracked, three distinct types of motivations for TV-related social media use emerged: Functional (searching for show schedules, news, exclusives); Communal (personal branding, connecting with others); and Playful (gaming, entering contests).
Of the countries included in the study,
1. Functional: Information Above All
Function trumps all other motivating factors, including socializing, when it comes to TV-related social media use. This is true of all the countries in the study, with viewers in
- stay informed about air dates and times (44%);
- keep up with the latest show news (45%); and
- access exclusive show info (37%), video (36%) and plot clues (36%).
Functional motives are stronger for teens and young adults. Viewers 13-17 are most likely to use social media to search for show schedules and exclusive videos, while those between the ages of 18 and 24 are most likely to search for the latest show news and to access spoilers.
"We found it intriguing that TV-related social media behaviors and motivating factors were consistent across all five countries that we looked at in this study," said
2. Communal: The Value of a Facebook 'Like' or a Twitter 'Follower'
Communal factors are the second most common reason for engaging in TV-related social media use. Viewers reported using social media to brand themselves and share taste (34%); to connect with the show (28%); and to connect with other fans (28%).
One way viewers satisfy their Communal motivation is by "liking" a show on Facebook or "following" on Twitter.
- 41% access its social media more
- 39% visit show/channel site more often
- 27% are more likely download related apps
"Liking" or "following" also satisfies functional motivations by providing show schedules and updates.
3. Playful: Social TV Games Matter
Third, playful experiences drive TV-related social media activities, including playing for rewards (24% to get freebies or enter contests) or playing games (25% games; 24% quizzes/polls).
- Over 30% play TV show-related social media games on a weekly basis.
- Of the social gamers who watch a TV show and play the related game, about 75% play off-season.
- TV-related gaming is a persistent touch-point and a way to connect year-round with viewers.
Social media games help drive viewership, with around 30% of respondents having gamed before ever watching a show. About half reported watching a show more due to the show's social media game. Game shows, comedy and reality shows come in as the top genres for gaming.
Social Media and Show Discovery
Social media ranked third (39%) as a source of show discovery, behind promos (54%) and word of mouth (50%). The exception is
The research revealed that social media-fueled show discovery uniquely and positively impacts live tune-in, with viewers significantly more likely to watch a show premiere on live TV when that show is discovered via social media.
- Seventy percent are likely to watch the live debut of a show that was discovered on social media, versus 48% live if it was discovered elsewhere.
- Forty-one percent are likely to watch a show live past its first season if the show was discovered on social media, versus 28% live if it was discovered elsewhere.
Drivers of live tune-in from social media include Facebook friend's comment, a show's post, or a friend "liking" the show.
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